What time should I start my booking?

Please check the club’s session times and prices to ensure you are booking for the time when your favourite session is on (most evening sessions run from 7pm-9pm), and don’t forget to allow enough time in your booking to collect your electronic MAX/Paper tickets, be seated and of course order any food & drink from our great value menu before your session begins – we recommend 30 minutes before your session begins, so as a guide, if booking for the 7pm Main Game, please start your booking from 6:30pm.

What am I paying for?

Book your Bingo: To secure your booking, we will be taking a payment during the booking which will be a credit/voucher to use in club.

The credit/voucher amount can then be spent on whatever you want in club and can include your Paper Bingo, electronic MAX, Cashline, Slots and any additional games offered in club, as well as food & drink.

Book your Party: This is a fixed cost and includes all your bingo for a 2 hour session (evening 7-9pm), and a choice of meal and drink from the selected menu during your booking.

How much does it cost?

Clubs do vary based on their session pricing, as a guide, below is what you will expect to pay:

Book your Bingo:

Afternoon: Sunday – Friday £15

Afternoon: Saturday £20

Evening: Monday – Thursday £20

Evening: Friday – Sunday £25

Book your Party:

Monday - Saturday £20

Sunday £25

How does your booking system work?

Just go to our Bookings page online via our local club pages, or via the My Mecca app and click BOOK NOW and follow the steps, which will include:

• Select your club
• Select group number
• Select date
• Select which type of Bingo you want to play & MAX (electronic Bingo) or Paper (traditional Bingo)
• Select start time (this will be the time you want to arrive, not the bingo session start time)
• Select finish time (up to 4 hours)
• Complete your details on the next page
• Make payment for the booking

Once the booking has been sent, you'll receive an email confirming the booking.

I did not receive an email confirmation for my booking?

If in doubt, you can contact the club to make sure that the booking has been received & they can also then check that the correct email address has been supplied and correct it so the confirmation can be sent.

Can I book for the same day?

Some clubs are unable to take same day online bookings, if you do want to book for the same day then you will have to contact the club directly.

How do I decide what time to start my booking?

Please check the club’s session times and prices to ensure you are booking for the time when your favourite session is on, and don’t forget to allow enough time in your booking to collect your MAX/Paper tickets, be seated and of course order any food & drink from our great value menu before your session begins. We recommend arriving 30 minutes before your session begins, so as a guide, if booking for the 7pm Main Game, please start your booking from 6:30pm.

Do I have to make a booking, or can I just turn up?

We have only allocated about a third of our space for bookings, so if you would prefer you can of course still just turn up.

Can I pre-order my food & drink?

Depending on the type of booking, you will have an option to pre-order food and/or drink during the booking process. This means we can have everything set up and ready for your booking.

Do I have to pay to pre-book my Bingo?

By paying for your booking it means that we can secure your booking, and also means that some of the hassle of paying while in club is made easier as it will be a credit value to use in club – think of it as a Mecca voucher.

What does my Credit payment cover for Book your Bingo?

The credit amount that you will pay per person is estimated to cover 2 hours of games, not for any specific game so you can choose how to spend the credit value during your booking, which can include Bingo, MAX, Cashline, Slots and of course Food & Drink. You can of course choose to buy additional games and packages once in club, you will just need to pay the extra amount while in club if it exceeds the credit that has been paid.

Why are the Credit prices different during the week?

We wanted to ensure that whatever time you are booking for that you would have enough credit to cover the time you are in club, for example in the evenings the Main Game sessions are priced higher than the afternoons.

How does the Credit work when I get to the club?

Once you get to the club, swipe your membership card, just head to Booksales and show your booking reference, or just tell them your name.

If making a MAX booking, the value will be credited to your MAX account, if you are buying a higher value of MAX packages there may be additional funds needed to cover the packages requested.

If making a PAPER booking the value will be used against the books/flyers purchased, if you are buying any additional books not covered as part of the credit amount there may be additional funds needed, and if any value is left it will be given as coins to use on Cashline, Slots or Food & Drink.

Why can I only pay for my booking with a Debit Card?

As part of the Safer Gambling commission, we are unable to take Credit Card payments for any gambling related products. At Mecca Bingo, we are committed to helping our customers Keep it Fun by providing a safe and responsible environment and by offering help and support to those few people who demonstrate that they are unable to stay in control of their gambling.

How can I book if I do not have a Debit Card?

Customers can still call their club directly and make a booking over the phone, we ask that you give us 24 hours notice to ensure that we do have the space.

How much space in club will be for pre-bookings and can I still turn up without booking in advance?

We have allocated about a third of our space in club for bookings, the rest of the club will still be open for any customers that fancy popping along last minute for a game of bingo and fun.

Can I choose my favourite lucky table?

When making your booking you can include the request within the Special Request section and we will try and secure that table for you, no guarantees but we will try our best.

What happens if I am booking for a group?

The person making the booking will be the main contact and will be required to make the full payment for the group in one transaction. If you would prefer to pay individually please contact the club who can organise the payments.

Can I make a booking for a larger group?

You can, which can be done automatically via book now button or feel free to contact the club directly to arrange any specific details with them. 

What if I am running late?

Just give the club a call and we can change your booking arrival time on the system, we will also hold your reservation for 15 minutes so don’t worry if you are only a bit late.

Can I change my booking to a new date/time?

Yes you can. You can either reply to your confirmation email or you can call the club directly to change the date/time of your booking. We ask that you contact us as soon as possible to make the changes, minimum 24 hours’ notice.

Can I change the number of guests on my booking?

Yes you can. You can either reply to your confirmation email or you can call the club directly to change the number of guests. If you have already paid for your booking and there are now additional guests, you will just have to pay for the extra amount once in club, or if you have decreased the number of guests we can either give you that value to use yourself in club, or we can process a refund for that guest through the system if we have advance notice.

Can I cancel my booking?

Yes you can. You can either click on the CANCEL MY BOOKING section which will be at the bottom of your Booking Confirmation, or you can call the club who can cancel the booking in advance.

If I have made a payment and had to cancel, will I get a refund?

For cancellations or decreases in your party size, we are able to offer a refund if we have 24 hours (or more) notice. Changes or cancellations with less than 24 hours notice may not be eligible for a full refund, but we can easily move your booking to a new date/time.

How long does a refund take to process?

Refunds will take 10-20 working days to reach your account.